Contacting our team

Can’t find the answer in the Help Center? Write to us — a real person reads every request.

From your dashboard (members)

1. Go to Dashboard → Support and start a new request.
2. Choose what it is about — for example a listing, an offer or a deal — and pick it from the list, so we see the context straight away.
3. Describe the problem. While you type, we suggest Help Center articles that may already answer it.
4. Attach screenshots or a PDF if they help — up to 3 files of 5 MB each.
5. Send it.

Requests about an active deal get priority.

Without an account

Use the contact page. Enter your email address so we can answer you. A short check keeps spam out.

Following your request

• Our answers appear in Dashboard → Support and arrive by email.
• Reply there to add information. If the marketplace allows it, you can also simply reply to our email.
• We aim to answer new requests within 24 hours.
• A request that waits for your answer is closed after 7 days — you can always open a new one.

After we close it

We may ask “How did we do?”. Your answer helps us improve.