Getting help
Asking Digi AI
Our AI assistant answers questions about digiflippers.com and your own account, day and night — and hands over to our team when needed.
Digi AI is the chat assistant in the corner of the screen. It answers questions about how digiflippers.com works, instantly, at any time.
What Digi AI can help with
- How buying, selling, offers, auctions and deals work.
- Fees, plans and payment options — using the marketplace’s current settings.
- Where to find things in your dashboard.
- When you are logged in: questions about your own listings, offers and deals, such as “what do I need to do next in my deal?”.
What it cannot do
- Make changes for you, such as accepting an offer or cancelling a deal.
- Decide disputes, refunds or exceptions — only our team can.
- Give legal, tax or investment advice.
Talking to a person
If Digi AI cannot help, or you ask for a person, it offers to hand the conversation to our team. It opens a support request with the conversation, so you do not have to explain again.
Privacy
Digi AI only sees your own account when you are logged in. Conversations are kept for 90 days to improve answers and handle follow-ups. Do not type passwords or card numbers in the chat.
Good to know: Digi AI is an AI assistant and can make mistakes. For anything important — money, deadlines, disputes — check the Deal Room or ask our team. More in the AI features notice.
Thanks for your feedback!
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