Writing a request we can solve quickly

A clear request gets a useful answer the first time. Here is what helps us most.

Include

• What you wanted to do — for example “verify my domain” or “accept an offer”.
• What happened instead — the exact message you saw, or “nothing happened”.
• Where — the listing, offer or deal it is about. Choosing it in the request form attaches it automatically.
• When — roughly the date and time.
• Your device and browser if something on the page does not work — for example “iPhone, Safari”.
• A screenshot — often worth more than a long explanation.

Leave out

• Passwords, log-in codes and full card numbers. We never need them.
• Several unrelated problems in one request — open one request per problem.

Before you write

• Search the Help Center — the answer may be one click away.
• Ask Digi AI for quick questions.
• For a problem in a deal, the Deal Room chat with the other side is often the fastest route; open a dispute if you cannot solve it together.