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Getting help

When will you answer?

How quickly we answer support requests, disputes and listing reviews — and how to reach us for something urgent.

1 min read Updated October 1, 2026

On this page
  1. Support requests
  2. Disputes
  3. Listing reviews
  4. Phone and identity checks by our team
  5. Something urgent?

We answer as fast as we can. Here are the usual times.

Support requests

  • New requests: within 24 hours.
  • Your follow-up messages: within 24 hours.
  • Requests about an active deal get priority.

Disputes

Our team aims to reply to a dispute within 48 hours. While a dispute is open, all deal deadlines are frozen, so waiting does not cost you the deal.

Listing reviews

New listings are usually reviewed within one working day.

Phone and identity checks by our team

Usually within one working day.

Something urgent?

  • A scam or a recovered account: say so in the first line of your request — safety comes first.
  • A deadline in your deal: ask the other side for more time in the Deal Room; it is faster than waiting for us.
  • Quick questions: Digi AI answers straight away, any time.

Good to know: Times are targets, not guarantees. Weekends and holidays can make them a little longer.

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