Protecting yourself against account recovery

The most common scam with accounts is recovery: a seller sells an account, gets paid, then takes it back using the original email or phone number. Here is how to stop it.

During the transfer

• Change every recovery path to yours: email, phone, password, two-step log-in, backup codes.
• Sign out all other sessions and devices.
• If the listing includes the original email, get full control of that email account too — change its password, phone and two-step log-in.
• If the original email is not included, make sure it is removed from the account and that the platform no longer lists it anywhere.

Use protected payment

Choose escrow for accounts. The money is released only after the inspection period, which gives you time to notice a recovery attempt.

After the deal

For account types, we remind you every 7 days for a while to check that the account is still yours. The Deal Room shows an Account-recovery protection section with the steps.

If the account is taken back

1. Try the platform’s own account recovery straight away.
2. If the deal is not completed yet, open a dispute in the Deal Room.
3. Use Report a recovery attempt in the Deal Room’s account-recovery section, or contact our team with the deal number — even after completion. We act on proven recovery fraud.